Learn how this century-old insurance agency partnered with Fulcrum to automate loss-run analysis, accelerate policy checks, and extend AI workflows across three departments.
faster loss-run analysis
reclaimed weekly for higher-value work
faster policy checks
“By automating the manual work across loss runs and policy checks, Fulcrum saves us hours every day. That’s time put right back into our teams' hands, freeing us to focus on true relationship-building.”
Jenna Byrd
Product Owner at FNIC
The problem
Manual Loss-Run Assembly Delayed Client-Ready Claims Insight
FNIC’s commercial teams support clients across an expanding range of insurance needs, often working with years of policy and claims data. Managing that volume of information had become increasingly demanding, particularly when preparing loss-run analyses.
To analyze an account, Claims Specialist Jason Taylor and his team pulled loss-run PDFs from carrier portals, emails, and the AMS. They then manually input hundreds of claims records spanning multiple years into spreadsheets, which involved reconciling variations in carrier layouts, claim fields, and terminology. The process consumed an average of 2 hours per review, with large accounts requiring seven or more hours.
Once the data was organized, Jason’s team still needed to identify patterns in claim frequency, severity, and multi-year costs. Turning the most relevant findings into client-ready charts and presentations for agents took another hour, leaving less capacity to focus on higher-value claims analysis and client support.
The team tested general-purpose AI tools to find more efficient ways to get actionable loss-run insights. These solutions could extract and consolidate claim data, but often misread reports, returned incomplete claim records, or omitted critical fields. Correcting those errors took upwards of two hours per review, so the team quickly reverted to manual spreadsheets.
Meanwhile, Jenna Byrd, Product Owner at FNIC, had already streamlined policy checks for her account managers (AMs) with Fulcrum. As a purpose-built AI platform, Fulcrum automates document-heavy insurance workflows and integrates directly with FNIC’s AMS. When their team learned about FNIC’s manual claims reporting, they reached out to Jason and Jenna to offer a solution.
After a quick demo of the platform’s extended capabilities, Jason was confident that Fulcrum’s insurance expertise and tailored workflows offered the accuracy and automation he had been looking for.
“We tried pulling the data using tools like Copilot, but nothing could accurately read the information. It was just all over the place, so we had no choice but to keep running loss runs by hand.”
— Jason Taylor, Claims Specialist at FNIC
The solution
AI-Powered Loss-Run Analysis Standardizes Carrier Data and Reclaims Hours
In Fulcrum, Jason found a hands-on AI partner to turn a complex loss-run process into a structured, repeatable workflow.
During implementation, the Fulcrum team worked with Jason to configure the platform using FNIC’s carrier documents and requirements. When Jason flagged carrier-specific terminology or requested dedicated tabs for policy lines, Fulcrum updated the extraction and formatting logic within 24 hours.
By the third day of testing, with the platform extracting data with near-perfect accuracy, Jason gave the green light to roll out the workflow across FNIC’s claims department.
Today, Fulcrum ingests loss-run reports, extracts claim details, and standardizes carrier-specific formats and claim data into a multi-tab view of each account’s claims history in minutes. As a result, Jason’s team has more time to identify patterns in claim severity, recurring injury types, and historical costs, and turn those findings into visual, client-ready presentations.
Armed with that evidence, agents can guide targeted conversations about operational risks and preventive actions that help clients reduce future losses, protect experience mod ratings, and lower insurance premiums. Agents now have concrete evidence to defend renewals against competing bids and more time to prospect and write new business.
“Fulcrum gives us more capacity to discuss what the data may be telling us, like whether recurring slip-and-fall claims warrant questions about walkway treatment,” shares Jason.
Beyond loss runs, Jenna and her team use Fulcrum’s AI agent to ingest policy documents, compare them against the relevant source materials, and flag discrepancies for team review. This automation accelerates the overall process by 150%, so AMs can resolve exceptions immediately. In turn, this proactive quality control protects clients against coverage gaps and ensures consistent service across FNIC’s growing book of business.
That success has established a scalable foundation for FNIC to streamline document-intensive servicing processes with AI. Commercial placement teams now leverage Fulcrum for side-by-side coverage comparisons and proposal generation. Instead of manually auditing competing carrier forms, the teams can present clear coverage differentiators to clients and dedicate their energy to negotiating optimal terms and placement.
“Now that Fulcrum ingests carrier PDFs automatically, I only spend a few minutes on a loss-run analysis. Fulcrum organizes the data in a clean, digestible format, complete with separate policy tabs and a quick summary upfront.”
— Jason Taylor, Claims Specialist at FNIC
The results
Fulcrum Unlocks 86% Faster Loss-Run Analysis
By partnering with Fulcrum, FNIC created a standard way to handle the document work that underpins client service across the agency.
By the numbers:
80% faster proposal and report generation
150 hours reclaimed weekly for higher-value work
90% faster policy checks
Looking ahead, Jason and Jenna are excited to extend Fulcrum into FNIC’s Employee Benefits line of business. The goal is to build a more scalable benefits operation, enabling the team to focus on advising employers on renewal, enrollment, and benefits strategy.
“At FNIC, we want to help shape the future of our business and the insurance industry as a whole. Shaping that future requires modern tools, and partnering with Fulcrum enables us to build the exact workflows we need to scale operations and elevate client service.”
— Jenna Byrd, Product Owner at FNIC
