When Heffernan Insurance Brokers, a top-25 brokerage, looked at their operations, one huge bottleneck stood out: Policy Checking. The process dragged on for up to 15 days, consumed expensive Account Manager (AM) time, and carried significant error and omissions (E&O) risk. Heffernan turned its attention to this next operational choke point as the next challenge to encounter after gaining 100% adoption with Fulcrum Proposals.

The shift was dramatic. With Fulcrum, Heffernan replaced its fully manual, weeks-long process with an automated, end-to-end AI agent. What once took 15 days now takes 5–10 minutes — and no change to what AMs are doing today.

The breakthrough is through Fulcrum’s industry-leading AI agent. Fulcrum’s agent works end-to-end, is fully in-house, always-on, and audit-ready. It delivers standardized, enterprise-grade outputs while integrating seamlessly with Heffernan’s existing systems. AMs stay focused on clients and renewals, rather than repetitive back-office tasks.

Why it matters for COOs: Policy checking, long seen as too resource-intensive to scale internally, is now both faster and more reliable in-house. For Heffernan, this means no seasonal bottlenecks, no extra headcount, and fewer errors — while turning what was traditionally a cost center into a strategic capability to improve margins. It also reduces ancillary costs tied to extra seats/logins and pass-through “tech fees.”

The results speak for themselves:

• Speed: 15 days → minutes-level turnaround

• Cost & Capacity: Resources and AM productivity redeployed to handle bigger books of business

• Quality & Risk: Standardized outputs, reduced E&O exposure

• Scale: Always-on operation without dependency on external labor